Terms and Conditions

Terms and Conditions

Effective Date: The current version of the Terms and Conditions is effective from 1st November 2024.

Scope: These Terms and Conditions define the rights and obligations of the Service Provider and the Service Recipient related to the use of the Service available under the domain www.veganfashionrepository.com. This includes agreements on the provision of electronic services and the principles of concluding agreements for the provision of digital content, including the principles and procedures for the right to withdraw from the agreement by the Service Recipient who is a consumer. Services are provided 24/7, except for technical breaks and cases of force majeure. The Service Recipient is required to use the services in accordance with the provisions of the law and these Terms and Conditions. These Terms and Conditions also constitute, within the scope of electronically provided services, the Terms and Conditions for the provision of services electronically, as referred to in Article 8(1) of the Act of 18 July 2002 on the provision of services electronically.

Service Provider Information: The website available under the domain www.veganfashionrepository.com is operated by Vegan Fashion Repository sp. z o. o. with its registered office in Warsaw, address: ul. Jugosłowiańska 15c/35, 03-984 Warsaw, KRS: 0001129419, NIP: 1133146789, REGON: 529745437. You can contact the Service Provider via email at accounts@veganfashionrepository.com.

Definitions:

  1. Business Day: Any day from Monday to Friday, excluding public holidays.
  2. Contact Form: An electronic service, a form available on the Website enabling contact with the Service Provider.
  3. Registration Form: An electronic service, an interactive form available on the Website enabling Users to set up their account and access paid premium information.
  4. Service Recipient: A natural person with full legal capacity, a legal person or an organisational unit without legal personality but with legal capacity.
  5. Consumer: A Service Recipient who is a natural person with full legal capacity who has concluded or intends to conclude an agreement for the provision of electronic services with the Service Provider not directly related to his or her business or professional activity.
  6. Individual Entrepreneur (“Entrepreneur with Consumer Rights”): A Service Recipient who is a natural person who has concluded or intends to conclude an agreement with the Service Provider for the provision of electronic services directly related to his business activity, when the content of this agreement indicates that it is not of a professional nature for him, as detailed under the provisions on the Central Register and Information on Business Activity.
  7. Civil Code: The Civil Code Act of 23 April 1964.
  8. Terms and Conditions: These Terms and Conditions of the Online Store.
  9. Service Provider: Vegan Fashion Repository sp. z o. o. with its registered office in Warsaw, address: ul. Jugosłowiańska 15c/35, 03-984 Warsaw, KRS: 0001129419, NIP: 1133146789, REGON: 529745437.
  10. Newsletter: An electronic service consisting of sending messages in HTML format via email containing, among other things, commercial information and other information related to the activities of the Service Provider.
  11. Electronic Service: A service provided electronically by the Service Provider to the Service Recipient via the Website.
  12. Consumer Rights Act: Act of 30 May 2014 on Consumer Rights (Journal of Laws 2020, item 287).
  13. Premium Content: Content made available only to Service Users who have an active subscription by completing the Registration Form and paying the appropriate fee under the terms and conditions specified in the Terms and Conditions.
  14. Subscription: A paid service enabling access to premium digital content available on the Service Provider’s Website.

General Provisions: Acceptance of the Terms and Conditions is voluntary but necessary to conclude the Agreement on access to Premium Content, as well as the agreement on the provision of the Newsletter service.

Access to Premium Content via Paid Subscription:

  1. Access to Premium Content on the Service Provider’s website requires purchasing a monthly paid Subscription by completing the Registration Form on the Website, providing your personal data and the payment card number from which the monthly fee is to be charged, and then confirming that you have read the Privacy Policy and the Terms and Conditions and clicking the “Buy and Pay” button.
  2. When filling out the Registration Form to set up an account, the Service Recipient is required to provide true personal data. When setting up an account, the Service Recipient will be required to set a password to log in. The Service Recipient is required to protect the login data on their account and not share it with third parties.
  3. The subscription is automatically renewed for another monthly period, unless the Service Recipient cancels it before the end of the current subscription period, i.e. before the end of the month in which the User decided to end the Subscription.
  4. The agreement for the supply of digital content (Premium Content) between the Service Recipient and the Service Provider is concluded upon successful payment by the Service Recipient.

Payment Information for Access to Premium Content:

  1. Information about the Subscription fee and available Subscription options is available on the Service Provider’s Website. Prices are expressed in euros and include VAT.
  2. The following payment methods are accepted on the Website under the Agreement for the provision of digital content: MasterCard credit or debit card, Visa credit or debit card, American Express credit or debit card, and other methods supported by Stripe.
  3. The Service Recipient consents to the Service Provider issuing and sending invoices in electronic form, as well as corrective invoices and duplicates in electronic form, to the email address provided by the Service Recipient when completing the Registration Form.

Complaints Procedure:

  1. The Consumer has the right to submit a complaint related to the functioning of the electronic services, including access to Premium Content.
  2. A consumer may file a complaint in electronic form via email to the following address: accounts@veganfashionrepository.com.
  3. The Service Provider will respond to the Consumer’s complaint no later than within 14 calendar days from the date of its submission. If the Consumer has submitted a declaration of a price reduction, specifying the amount by which the price is to be reduced, and the Service Provider has not responded to this request within 14 calendar days, it is considered that the Service Provider has deemed this request justified.

Personal Data: Providing personal data on the Website is voluntary but necessary to conclude agreements for the provision of electronic services. The Service User is not authorised to provide third parties’ personal data as their own. All issues related to the protection of personal data and the methods of using cookies are regulated in detail in the Privacy Policy.

Additional Electronic Services

  1. The Service Provider also offers the following electronic services via the Website: (i) Enabling Service Users to send inquiries via the Contact Form. (ii) Enabling Service Users to subscribe to the Newsletter.
  2. To contact the Service Provider, the Service Recipient may use the Contact Form. The Contact Form is an electronic service provided free of charge. This service is voluntary, one-time, and the agreement for its provision is concluded when the Service Recipient starts filling in the Contact Form and ends when the form is sent to the Service Provider or the Service Recipient stops filling in the form.
  3. The Newsletter electronic service consists of periodically sending information from the Service Provider, including commercial information and marketing content, to the email address provided by the Service Recipient. The use of the Newsletter service is voluntary. The agreement for the provision of the Newsletter electronic service is concluded when the “Subscribe” button is pressed after providing the email address and accepting the Terms and Conditions and Privacy Policy. The Newsletter service is provided free of charge for an indefinite period. The Service Recipient may unsubscribe at any time by marking the Newsletter unsubscribe box in the message received from the Service Provider or by sending an unsubscribe request via the Contact Form.

Technical Requirements Necessary to Use the Service

To use the Service and conclude agreements for the provision of electronic services, it is necessary to have a computer or other device connected to the Internet, equipped with one of the following Internet browsers in the latest version or the version preceding the latest version: Mozilla Firefox, Opera, Google Chrome, Safari, or Microsoft Edge. Access to email (a valid and active email address), a keyboard, or another device enabling the correct completion of electronic forms is also required, as well as enabling the option of saving cookies and JavaScript support in the Internet browser.

Prohibition of Providing Content of an Illegal Nature

The Service Recipient is obliged to use the Service, including the electronic services offered, in a manner consistent with applicable law, the provisions of the Terms and Conditions, and the customs and principles of social coexistence and good manners. The Service Recipient should respect personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service Recipient must provide accurate data. The Service Recipient is prohibited from providing content of an illegal nature.

Method and Deadline for Exercising the Right to Withdraw from the Contract

  1. The Consumer may withdraw from the contract concluded with the Service Provider within 14 calendar days without giving a reason and without incurring any costs other than those provided for by law and indicated in the Terms and Conditions. To meet the deadline, it is sufficient to send the Service Provider a statement of withdrawal before its expiry. This right does not apply to the contract for electronic services that are not recorded on a tangible medium if the provision of the given service began with the Consumer’s express consent before the expiry of the deadline for withdrawal from the contract and after the Service Provider informed them of the loss of the right to withdraw.
  2. The declaration of withdrawal from the contract may be submitted via email to: accounts@veganfashionrepository.com.
  3. The declaration may be submitted (but is not required) using the model withdrawal form included as Annex 2 to the Consumer Rights Act or the model form in Annex 1 to the Terms and Conditions.
  4. The deadline for withdrawal begins on the date of conclusion of the contract for electronic services.
  5. In the event of withdrawal from the contract for electronic services, the contract is deemed not to have been concluded.

Consumer Rights to Out-of-Court Methods of Handling Complaints and Claims

  1. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, the Consumer may submit a complaint via the ODR platform at https://webgate.ec.europa.eu/odr/main/?event=main.home.show.
  2. The ODR platform is an interactive and multilingual website providing a one-stop shop for consumers and traders seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales contract or a service contract.
  3. The Consumer may use out-of-court methods of settling complaints and pursuing claims, for example, by submitting an application for resolution of a dispute to a permanent consumer arbitration court or submitting an application for out-of-court resolution of a dispute to the provincial inspector of the Trade Inspection.

Final Provisions and Changes to the Terms and Conditions

  1. Electronic services agreements are concluded in English.
  2. Any disputes arising from the conclusion and performance of the electronic services agreement with a Service Recipient who is not a Consumer shall be resolved by a court with local jurisdiction for the registered office of the Service Provider.
  3. The Service Provider is entitled to change the Terms and Conditions if at least one of the following important reasons occurs:
    1. The need to change the Terms and Conditions due to a change in legal provisions affecting their content.
    2. The need to adapt the Terms and Conditions to orders, judgments, decisions, or guidelines issued by the relevant body.
    3. Changes in the method of providing services electronically due to technical reasons.
    4. Changes to the scope or principles of providing services electronically by introducing new, changing, or withdrawing existing functionalities or services offered to the Service Recipient.
    5. The need to remove ambiguities, errors, or typographical errors that have appeared in the Terms and Conditions.
    6. Changes to the data identifying the Service Provider, including contact details.
    7. Changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
    8. Counteracting abuse.
    9. Changes to the terms of use of the Website aimed at improving service to Service Users.
  4. The above-mentioned catalogue of reasons for changing the Terms and Conditions is closed.
  5. The Service Provider will inform the Service Users about changes to the Terms and Conditions at least 14 days in advance by making the consolidated text of the Terms and Conditions available on the Service website and by sending a message to the email address provided by the Service Recipient.
  6. In the event of concluding continuous contracts based on the Terms and Conditions (e.g. a contract for the provision of the Newsletter electronic service, subscription to Premium Content), the amended Terms and Conditions shall bind the Service Recipient if they have been properly notified of the changes and have not terminated the concluded contract within 14 calendar days from the date of notification.
  7. The Service Recipient is not required to pay any deposit or provide any other financial guarantees to the Service Provider.
  8. The Terms and Conditions are available to Customers at any time free of charge on the website under the domain www.veganfashionrepository.com in such a way that it is possible to obtain, reproduce and record its content.

Annex No. 1 to the Terms and Conditions

Sample Withdrawal Form

(This form should be completed and returned only if you wish to withdraw from the contract)

  • Addressee: [here the entrepreneur should enter the entrepreneur’s name, full postal address, and, if available, fax number and email address]
  • I/We(*) hereby inform about my/our withdrawal from the contract.
  • A contract for the delivery of the following items() a contract for a specific work consisting of the performance of the following items()/for the provision of the following service(*)
  • Date of conclusion of the contract()/receipt()
  • Name and surname of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if the form is submitted in paper format)
  • Date

(*) Delete where not applicable.